mail FAQ —
Deposits, Security and Responsible Gaming
Whether you have questions about keeping your mail account secure, depositing via bKash or Nagad, completing KYC verification, or playing responsibly, you will find detailed answers here. More than 20 questions are answered across four topic sections below — straightforward information, no beating around the bush.
Secure Account
Minimum Deposit ৳200
24/7 Support
Table of Contents
Responsible Gaming
mail believes that entertainment should never come at the cost of your wellbeing. Read the questions below and see detailed guidance on the responsible gaming page.
Through the cooling-off feature at mail, you can temporarily pause your account activity for a set period — from 24 hours up to several weeks. During this time, no bets or deposits can be made. Contact the 24/7 live chat to request it. If you want to extend the break after it ends, the support team will help you with that.
Self-exclusion is a long-term restriction you place on yourself — you can block your own access to your mail account. Once active, you will not be able to log in, and any attempt to open a new account will also be detected and blocked. Contact the support team by email or live chat to request it — this is an important responsible gaming feature.
No promotions or bonus offers are sent while self-exclusion is active.
Watch for these common signs: continuing to play in an attempt to recover lost money; losing track of how much you are spending; prioritising gambling over family or work; or feeling the need to keep your gambling secret. If you notice these signs, take a break without delay and seek professional help.
Contact the mail 24/7 support team via live chat or email and they will assist with cooling-off or self-exclusion. Also inform a trusted family member about the situation, and if needed, seek advice from a mental health professional. More detailed guidance is available on the responsible gaming page.
Yes. You can contact the support team via live chat to set a daily, weekly or monthly deposit limit. Once a limit is set, lowering it takes effect immediately, but increasing it requires a waiting period — this is intentional, to allow enough time for considered decision-making.
No. All mail services — casino, slots, cricket betting, fishing games — are for adults aged 21 and over only. Age is confirmed during the KYC verification process. If an underage account is identified, it is closed and any deposited funds are returned.
Account Security
Keep the following advice in mind to protect your mail account. Full security details are available in the terms and conditions.
A strong password has at least 12 characters and mixes uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use "12345" or your date of birth as a password. Do not use your mail account password on any other site — keep a separate password for each service.
No mail staff member will ever ask for your OTP, bKash or Nagad PIN — this is strict policy. If anyone asks for these, they are a fraudster. Only use an OTP yourself at the login or transaction step it was issued for. Without telling the suspicious person anything, contact mail support immediately via live chat.
If you share an OTP or PIN and suffer financial loss, the responsibility lies with the user — so never share them.
Always check the site address in your browser's address bar. Fake sites often use similar-looking names (for example, with extra letters or numbers added). Instead of clicking links received on social media or messaging apps, type the address directly into the address bar. If the URL begins with "https" and shows a padlock icon, the connection is encrypted.
Yes. mail uses SSL encryption, so your personal information, payment details and login credentials are transmitted over a secure connection. Your data is not sold to third parties. Read the privacy policy for more details.
If you notice anything unusual, change your password immediately and contact mail's 24/7 live chat. The support team will help review recent login history and, if necessary, temporarily suspend the account. Also change your PIN in the bKash or Nagad app if you think it may have been compromised.
Deposit Questions
You can easily deposit on mail via bKash, Nagad, Rocket and bank transfer. Log in to mail to see the deposit steps directly.
mail offers four deposit methods: bKash, Nagad, Rocket and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit for each method is ৳200. No additional fees are charged.
To start playing in the mail slots section, a minimum deposit of ৳200 is required — this applies to all methods. The same rule applies for betting, fishing or casino games. The minimum deposit amount across all sections on mail is always ৳200.
After logging in, go to the "Deposit" section and select bKash. Send money from the bKash app to the number provided by mail and enter the reference number correctly — this is needed to identify the transaction. If the details are correct, the balance usually updates within a few minutes. Keep a screenshot of the transaction.
mail itself does not deduct any deposit fees. However, mobile financial services or banks may apply their own charges — this is according to their own policies. Before transacting, check the applicable charges in your bKash, Nagad or Rocket app.
First wait 5–10 minutes, as network delays can sometimes cause a slight delay. If it still has not been credited, contact mail's 24/7 live chat with a screenshot of the bKash / Nagad transaction. Having the tracking number or transaction ID ready will speed up the resolution.
Always keep deposit screenshots for at least 7 days.
Withdrawal requests from mail to bKash, Nagad or Rocket are generally processed within 10–45 minutes. Bank transfers may take slightly longer depending on banking hours. The minimum withdrawal amount is ৳1,000.
Identity Verification (KYC)
KYC verification is an important part of mail — it protects your account and ensures your withdrawals go through. Verification must also be completed for mail VIP membership.
The name registered on your mail account must exactly match the name on your bKash, Nagad, Rocket or bank account. This confirms that the account holder is the one making the transaction. If the names do not match, withdrawals may be held and additional verification may be required.
KYC is typically requested before your first large withdrawal, shortly after account creation, or if any unusual transaction is detected. Account verification is also required to claim birthday rewards. Completing verification in advance means you will not have to wait when you need to withdraw.
Yes. National ID cards and other verification documents submitted to mail are used solely for identity confirmation and fraud prevention. This information is not sold or transferred to third parties. See the privacy policy for more details.
If verification is rejected, mail usually notifies you by email with the reason — such as a blurry image, name mismatch or expired document. Submit corrected documents accordingly. If you are unsure why it was rejected, contact live chat — the support team will guide you step by step.
When photographing your ID, make sure all corners are clearly visible in good lighting.
Regular gameplay and most games can continue without verification. However, identity verification is required for large withdrawals, bonus claims and VIP benefits. Completing verification in advance means you will not have to wait when the moment comes.
Still have questions? Ask us directly
If the answers above have not resolved your issue, the mail support team is available seven days a week, around the clock. Support is available in both Bengali and English.
24/7 Live Chat
Log in to mail and click the chat icon in any corner of the screen — speak directly with an agent.
Email Support
For detailed matters, write to us at: [email protected] — attaching screenshots and transaction details will help us resolve your issue faster.