mail's Privacy Policy

mailbet.cam (referred to hereafter as "mail" or "we") follows strict policies regarding the collection, use, and protection of its members' personal information. This privacy policy applies to the mailbet.cam website and all related services.

The terms set out in this policy apply to all registered members of mail, guest users, and anyone who uses our services. By continuing to use our services, you are considered to have accepted the terms of this policy.

To learn about the detailed terms governing use of mail's services, please read our Terms and Conditions page, which contains the full usage agreement.

mail collects the following categories of information to provide services to its members:

2.1 Registration and Identity Information

When you create an account, the information you provide includes your full name, email address, mobile number, date of birth, and password. This information is essential for verifying your identity and managing your account.

2.2 Transaction Information

During deposits and withdrawals, your mobile banking details (such as bKash, Nagad, Rocket) or bank account information may be collected. Transaction history, amounts, and timestamps are also stored.

2.3 Device and Browsing Information

Information about which device you use to access the site, your IP address, browser type, operating system, and session duration is collected automatically. This information is used for site security and technical improvements.

2.4 Communication Information

When you contact mail's support team via live chat or email, the content of that conversation and the time of contact may be recorded. This is necessary for improving service quality and resolving disputes.

2.5 Cookies and Tracking

The mail website uses cookies and similar technologies. These cookies remember your preferences, maintain login sessions, and help analyse site usage. You can control cookies through your browser settings, though in some cases this may limit the functionality of the service.

mail uses the information it collects only for the following purposes:

• To complete account creation, management, and verification
• To process deposits, withdrawals, and financial transactions
• To send approved bonus and promotional offers
• To ensure account security and prevent fraudulent activity
• To provide support services and resolve complaints
• To identify and resolve technical issues
• To meet applicable legal obligations
• To implement responsible gaming policies

mail never sells your information to third parties. Details on data sharing are provided in Section 5.

mail uses industry-standard technology to keep your personal and financial information secure:

4.1 Encryption

All data transfers on mailbet.cam are encrypted using SSL (Secure Socket Layer) technology. This means no third party can read or alter your information.

4.2 Access Control

Only the staff and systems that require it for service operations can access your information. Every access is logged and reviewed regularly.

4.3 Password Protection

Your password is never stored in plain readable form — it is protected through one-way cryptographic hashing. No one, not even mail's staff, can view your password.

4.4 Security Monitoring

mail's security team monitors systems around the clock. Automatic alerts are triggered if suspicious login attempts or unusual transactions are detected.

mail does not generally share your personal information externally. However, limited information may be exchanged with trusted partners in the specific circumstances below:

5.1 Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfer services is shared with the relevant institutions. This information is used solely for transaction verification.

5.2 Technology and Service Providers

We work with certain trusted technology partners for the technical operation of the site. They process data on behalf of mail and are contractually bound to uphold privacy standards consistent with this policy.

5.3 Legal Obligations

Information may be disclosed where required to comply with court orders, government investigations, or legal proceedings. In such cases, only the information required by law is provided.

mail retains your personal information for as long as:

• Your account remains active
• It is needed to maintain service delivery and transaction history
• It is required to meet legal obligations
• It is needed to resolve potential disputes

After an account is closed, certain information — particularly financial transaction records — may be retained for a limited period for legal purposes. Once that period has passed, the information will be securely deleted or anonymised.

As a mail user, you have several important rights over your own information:

7.1 Right to Access

You can ask mail at any time what information is stored about you. This request can be made by email and mail is required to respond within a reasonable time.

7.2 Right to Correction

If any of your stored information is incorrect, you can request that it be corrected. Contact the support team and the information will be updated after the necessary verification.

7.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all information where there are legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing

If you no longer wish to receive promotional messages from mail, you can opt out at any time. Essential account management messages will still be sent.

For details about your rights regarding self-exclusion or limit-setting under our responsible gaming policy, visit our Responsible Gaming page.

All mail services are intended for persons aged 21 and above only. mail does not knowingly collect or store any personal information from minors.

Age is verified at registration and identity documents may be requested in cases of doubt. If it becomes known that a minor's information has been collected by mistake, that information will be promptly deleted and the account will be closed.

mail reserves the right to amend this privacy policy as needed. If any significant changes are made, members will be notified via their registered email or through the site.

Continued use of the service after an updated policy is published will be taken as acceptance of the revised terms. We encourage you to check this page regularly.

To learn general information about mail, meet our team, and find out about our history, visit our About Us page.

If you have any questions about this privacy policy, requests regarding your information, or complaints about a possible violation, please contact mail's dedicated support team.

mail provides assistance in both Bengali and English via 24/7 live chat and email.

For answers to common questions, visit our FAQ section — you will find answers there about accounts, payments, and privacy.