mail's commitment to responsible gaming
Enjoy gaming as a form of entertainment — mail is committed to keeping that experience safe and controlled. We are always here with tools and support to protect you.
Our commitment
mail believes that betting or casino gaming should be a form of entertainment — never a way to earn money or solve financial problems. That is why we monitor each member's gaming behaviour and actively provide support when a risky situation is identified.
All members are required to comply with our platform's terms and conditions — and responsible gaming obligations are an inseparable part of those terms. If you ever feel that gaming is getting out of your control, use the tools below or contact our 24-hour live chat.
Keeping your information secure is our responsibility. Under mail's privacy policy, all information related to responsible gaming is kept completely confidential and is never shared with any third party.
- Age verification: Age and identity are verified at account creation and before significant transactions to ensure no minors can use the platform.
- Account security: Your account is kept secure through SSL encryption and OTP verification.
- Loss limit: You can set your own maximum weekly or monthly loss limit.
- Session time control: Use a session timer to limit how long you play in one sitting.
- Self-exclusion: You have the option to exclude yourself for a set period or permanently.
- Active support: Our team provides 24/7 support in Bengali and English via live chat and email.
Tools to keep yourself safe
Deposit limit
Set your own maximum daily, weekly, or monthly deposit amount. Lowering the limit takes effect immediately; increasing it has a set waiting period.
Session time limit
Set in advance how many hours you want to play in one session. When the time is up, the account will automatically end the session.
Self-exclusion
You can keep your account closed for anywhere from 7 days up to 6 months, or permanently. No promotional contact will be made during the exclusion period.
Bet limit
Set a maximum amount you can wager in a single round or spin. This helps you avoid placing a large bet on impulse.
Loss limit
Set a maximum net loss amount per week or month. Once you reach this limit, no further bets can be placed.
Cool-off period
If you feel under pressure, pause gaming temporarily for anywhere from 24 hours to 30 days — this is known as a cooling-off period.
To activate these tools, speak with our team via mail's 24/7 live chat or send us an email. We provide support in both Bengali and English.
Recognise the warning signs
If one or more of the situations below feel familiar, take a moment to pause and assess yourself honestly. Recognising a problem early opens the door to an easier solution.
Spending beyond your budget
You are spending more money on gaming than you can afford — or depositing more to try to recover losses.
Unable to stop playing
You have tried to stop playing but could not, or you felt restless or uncomfortable after stopping.
Withdrawal from family and social life
Gaming is causing you to lose focus on family, friends, or work, or you are developing a habit of playing in secret.
Assess yourself
Where to find help
Acknowledging a problem takes courage. mail is always here for you — and outside support is equally important. Choose the option that is most convenient for you from the options below.
mail live chat
Live chat support is available 24 hours a day, 7 days a week in Bengali and English. Self-exclusion and limit requests are processed immediately.
mail email support
If you prefer to report an issue in writing with full privacy, contact us by email. Our team will respond promptly and assist you based on your situation.
Family and trusted ones
Talk openly with the people close to you. A family member or trusted friend can often provide the most effective support and share in your concerns.
Professional counsellor
Seeing a mental health professional or addiction counsellor is not a sign of weakness — it is a considered decision. Mental health counselling services are available in Bangladesh at government hospitals as well as a number of private institutions.
Support groups
There are support groups in Bangladesh and online where people going through similar situations help one another. Group therapy can be very effective alongside individual counselling in many cases.
Keep this in mind before you play
Before you start playing, ask yourself a few questions: how much can I afford to spend today, and how much time do I want to give it? Having honest answers to these two questions makes for a much more controlled and enjoyable gaming experience.
Remember, the outcome of betting is always uncertain. No strategy, statistics, or previous wins can guarantee future results. Repeatedly betting to recover losses generally leads to even greater losses.
You can find more detailed questions and answers about responsible gaming in mail's FAQ section. It covers step-by-step guidance on how to use the tools and how to get support.
When deciding on a deposit amount, always keep in mind that the minimum deposit at mail is ৳200 and the minimum withdrawal is ৳1,000. Starting with a small amount and staying within your limits is the most sensible approach.
Gaming is never a way to relieve stress or solve personal problems. If you are going through a difficult time, take a break from gaming and talk to someone you trust.